Return Policy
Return Policy
Your satisfaction is our top priority at Inches Palace. We understand that sometimes a product may not meet your expectations. Below is our return policy for our products.
Return Eligibility:
- Products must be returned within 30 days of the original purchase date.
- Returned items must be in their original condition and packaging, unused, and unopened.
- Proof of purchase is required for all returns.
Non-Returnable Items:
- Items that have been opened or used.
- Products purchased on sale or with a discount.
- Products not purchased directly from our website (please contact the retailer where you purchased the product).
Return Process:
- Contact our customer service team at inchespalace@gmail.com or phone number] to initiate a return. Please provide your order number and reason for return.
- After approval, we will provide you with a return shipping label and instructions on how to send back the product.
- Pack the product securely and include a copy of the receipt or proof of purchase. This can be emailed to us.
Refunds:
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be issued to the original method of payment.
- Please allow up to 14 business days for the refund to be reflected in your account.
- Shipping costs are non-refundable and return shipping fees may be deducted from your refund.
Exchanges:
- We only replace items if they are defective or damaged upon arrival.
- If you need to exchange a product for the same item, contact our customer service team.
Contact Us:
- For more information about our return policy or if you have questions, please contact us at inchespalace@gmail.com or phone number].
We reserve the right to modify or update this return policy at any time. Please review it periodically.