Shipping Policy

Effective as of January 28, 2024.

 

Thank you for shopping at Inches Palace. We are committed to ensuring a smooth and satisfactory experience for our customers. Below is our shipping policy:

  1. Order Processing:
  • Orders are typically processed within 2 business days. Processing times may vary during high demand periods.
  1. Domestic Shipping:
  • We offer shipping across the US. Shipping costs are calculated based on the weight and dimensions of your order and the delivery location.
  • Standard delivery time is 3-4 business days, depending on your location.
  1. Shipping Carriers:
  • We use UPS, USPS, and DHL for shipping our products. You will receive a tracking number once your order is dispatched.
  1. Shipping Confirmation and Tracking:
  • Once your order is shipped, you will receive a confirmation email with a tracking number to track your order.
  1. Delivery Issues:
  • If you encounter any issues with delivery, such as non-receipt of your order, please contact us immediately at inchespalace@gmail.com
  • Inches Palace is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
  1. Address Changes:
  • We cannot change the shipping address once an order has been processed. Please ensure your address is correct when placing your order.
  1. Damaged or Defective Items:
  • In the rare event that a product arrives damaged or defective, please contact us immediately for assistance.
  1. Customer Service:
  • For any questions or concerns regarding your order or shipping, please contact our customer service team at inchespalace@gmail.com.

 

 We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Thank you for choosing Inches Palace. We look forward to serving your hair care needs.